Return and Refund Policy

Effective Date: May 26, 2025

Last Updated: May 26, 2025

Table of Contents

  1. Overview
  2. Subscription Terms
  3. Limited Refund Policy
  4. Cancellation Policy
  5. How to Request a Refund
  6. Chargebacks and Disputes
  7. Contact Information

1. Overview

This Return and Refund Policy outlines the limited circumstances under which refunds may be available for ClefNote subscriptions. As a digital subscription service providing immediate access to all features upon payment, we maintain a restrictive refund policy to prevent abuse and ensure sustainable service delivery.

Important: By subscribing to ClefNote, you acknowledge that you are purchasing immediate access to digital services and that refunds are extremely limited.

2. Subscription Terms

2.1 Service Details

  • Service Type: Annual subscription with immediate access
  • Price: $250 per year
  • Access: Full platform features available immediately upon payment
  • Billing: One-time annual payment (no monthly option)

2.2 What You're Purchasing

When you subscribe, you receive:

  • Immediate access to all ClefNote features
  • AI-powered music recommendations
  • Program building tools
  • Music library management
  • One full year of service

3. Limited Refund Policy

3.1 General Policy

ClefNote maintains a no-refund policy with the following limited exceptions:

3.2 7-Day Initial Purchase Window

  • Refunds may be considered within 7 days of your first-time subscription purchase
  • Only available for technical issues that prevent service access
  • Must demonstrate good faith attempt to resolve issues with support
  • Decision to grant refund is at ClefNote's sole discretion

3.3 Technical Failure Exception

Refunds may be considered if:

  • The Service is completely non-functional for more than 30 consecutive days
  • The issue is due to our systems, not user error or third-party services
  • You have notified us and allowed reasonable time to fix the issue

3.4 No Refunds For

  • Change of mind
  • Non-use of the Service
  • Dissatisfaction with AI recommendations
  • Partial year cancellations
  • Price changes or promotions after purchase
  • Features that don't meet your specific needs
  • Any subscription renewal periods

4. Cancellation Policy

4.1 Right to Cancel

  • You may cancel automatic renewal at any time
  • Cancellation prevents future charges only
  • No refund is provided for the current subscription period

4.2 Effect of Cancellation

  • Access continues until the end of your paid period
  • No partial refunds for unused time
  • Data remains available for download for 30 days after expiration

4.3 How to Cancel

  • Through your account settings
  • By emailing support@clef-note.com
  • Cancellation is effective immediately for future renewals

5. How to Request a Refund

5.1 Exceptional Circumstances Only

If you believe you qualify for a refund under our limited exceptions:

  1. Email support@clef-note.com within 7 days of purchase
  2. Include:
  • Your account email
  • Receipt or transaction ID
  • Detailed explanation of technical issues
  • Screenshots or error messages
  • Steps taken to resolve the issue

5.2 Review Process

  • We will respond within 5 business days
  • Additional information may be requested
  • Refund decisions are final and at our sole discretion

6. Chargebacks and Disputes

6.1 Contact Us First

Warning: Filing a chargeback without contacting us will result in:

  • Immediate and permanent account termination
  • Loss of all data and access
  • Ban from future subscriptions
  • Potential legal action to recover funds

6.2 Legitimate Technical Issues

If you experience genuine technical problems:

  • Contact our support team immediately
  • Allow us to investigate and resolve the issue
  • Work with us in good faith

6.3 Fraudulent Chargebacks

We actively contest fraudulent chargebacks and maintain detailed records of:

  • Service access logs
  • Feature usage
  • Account activity
  • Support interactions

7. Contact Information

For Technical Support

Before requesting a refund, contact support for assistance

Email: support@clefnote.com

Response Time: Within 2 business days

For Refund Requests (Exceptional Circumstances Only)

Email: support@clef-note.com

Subject Line: "Refund Request - [Your Name]"

Important Notices

Acknowledgment of Digital Service

By subscribing, you acknowledge that:

  • You are purchasing immediate access to digital services
  • The Service is fully accessible upon payment
  • You have had the opportunity to review our features before purchasing
  • Refunds are not available for "change of mind"

Your Rights

This policy is designed to be compliant with applicable laws while preventing service abuse. Some jurisdictions may provide additional consumer rights that cannot be waived.

Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted here with an updated revision date.

By subscribing to ClefNote, you accept and agree to this Return and Refund Policy.