Terms of Service

Effective Date: May 26, 2025

Last Updated: May 26, 2025

Table of Contents

  1. Acceptance of Terms
  2. Description of Service
  3. Account Registration and Security
  4. Subscription and Payment Terms
  5. AI Services and Recommendations
  6. User Content and Conduct
  7. Intellectual Property Rights
  8. Privacy and Data Protection
  9. Disclaimers and Limitations of Liability
  10. Indemnification
  11. Termination
  12. Governing Law and Dispute Resolution
  13. General Provisions
  14. Contact Information

1. Acceptance of Terms

By accessing or using ClefNote ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including music educators, band directors, and educational institutions.

2. Description of Service

ClefNote is an AI-powered platform that provides:

  • Music recommendations for concert programming
  • Concert program building tools
  • Music library management
  • AI chat assistant ("Clef") for repertoire consultation
  • Program generation and formatting tools

3. Account Registration and Security

3.1 Account Requirements

To use ClefNote, you must:

  • Be at least 18 years old
  • Be a music educator or authorized representative of an educational institution
  • Provide accurate and complete registration information
  • Maintain the security of your password
  • Promptly update any changes to your information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of unauthorized access

3.3 Multiple Users

Each user requires their own individual subscription. Educational institutions purchasing multiple subscriptions should contact us for institutional pricing options. Sharing account credentials is strictly prohibited and may result in account termination.

4. Subscription and Payment Terms

4.1 Subscription Service

  • ClefNote is offered as an annual subscription service
  • Current pricing: $250 per year
  • Subscription includes access to all features for the subscription period

4.2 Billing and Renewal

  • Payment is processed through Stripe
  • Subscriptions automatically renew unless cancelled
  • Renewal charges occur on the anniversary of your initial subscription
  • We will notify you before renewal via email

4.3 Cancellation and Refunds

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds are provided for cancelled subscriptions
  • You retain access to the Service until the end of your paid subscription period
  • Limited refunds may be available within the first 7 days of initial purchase only (see Refund Policy)

4.4 Price Changes

We reserve the right to modify pricing with 30 days' notice. Existing subscriptions will maintain current pricing until renewal.

5. AI Services and Recommendations

5.1 Nature of AI Recommendations

IMPORTANT DISCLAIMER:

  • AI recommendations are algorithmic suggestions only
  • Recommendations are not professional music selection advice
  • You retain full responsibility for all repertoire decisions
  • AI may not account for all musical, cultural, educational, or practical considerations
  • Always apply your professional judgment and expertise

5.2 AI Chat Service

  • Chat conversations with "Clef" are processed by Anthropic's Claude API
  • All chat messages are stored for service continuity and improvement
  • Administrators may review chat conversations for quality assurance
  • Do not share sensitive personal information in chat

5.3 AI Limitations

The AI system:

  • May produce inaccurate or incomplete recommendations
  • Cannot assess all factors relevant to your specific educational context
  • Should not replace professional judgment
  • May reflect biases present in training data

5.4 Continuous Improvement

We continuously work to improve AI accuracy through:

  • Analysis of user interactions
  • Feedback incorporation
  • Algorithm updates
  • Expanded music database

6. User Content and Conduct

6.1 Your Content

You retain ownership of content you upload, including:

  • Music library CSV files
  • Ensemble information

By uploading content, you grant us a license to use it for providing the Service.

6.2 Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful purpose
  • Share your account credentials
  • Attempt to reverse engineer the Service
  • Upload malicious code or viruses
  • Impersonate others
  • Harass or abuse other users or staff
  • Use the Service for commercial music distribution

6.3 Content Standards

All content must be:

  • Legal and non-infringing
  • Appropriate for educational settings
  • Accurate to the best of your knowledge
  • Free from offensive or discriminatory material

7. Intellectual Property Rights

7.1 ClefNote Intellectual Property

We own all rights to:

  • The ClefNote platform and interface
  • AI algorithms and recommendation systems
  • Aggregated and anonymized data
  • Our trademarks and branding

7.2 Music Copyright

  • We do not claim ownership of musical works
  • You are responsible for ensuring proper licensing for performances
  • Our recommendations do not constitute permission to perform copyrighted works
  • Always verify performance rights through appropriate channels

7.3 User License

We grant you a limited, non-exclusive, non-transferable license to use the Service for your professional or personal purposes related to music program planning.

8. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect your information. By using ClefNote, you agree to our data practices as described in the Privacy Policy.

Key points:

  • We store chat conversations for service improvement
  • We share data with AI providers (OpenAI, Anthropic) for processing
  • We do not sell your personal information
  • You have rights regarding your data under applicable laws

9. Disclaimers and Limitations of Liability

9.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

  • Uninterrupted or error-free service
  • Accuracy of AI recommendations
  • Suitability for your specific needs
  • Compatibility with all devices or browsers

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our liability is limited to the amount you paid for the Service
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for poor musical programming decisions
  • We are not liable for third-party service interruptions

9.3 Educational Use Disclaimer

ClefNote is a tool to assist professional educators. We are not responsible for:

  • Student reactions to selected repertoire
  • Performance outcomes
  • Cultural or community responses
  • Budget or resource constraints

10. Indemnification

You agree to defend, indemnify, and hold harmless ClefNote and its affiliates from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another
  • Content you upload or create

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription
  • Requesting account deletion via support@clef-note.com

11.2 Termination by Us

We may suspend or terminate your account for:

  • Violation of these Terms
  • Non-payment
  • Fraudulent or illegal activity
  • Extended inactivity

11.3 Effect of Termination

Upon termination:

  • Your access to the Service ends immediately
  • We may delete your data after 90 days
  • You remain liable for any outstanding charges
  • Provisions that should survive termination will remain in effect

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Tennessee, United States, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes will be resolved through:

  1. Good faith negotiation
  2. Mediation if negotiation fails
  3. Binding arbitration as a last resort

12.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and ClefNote regarding the Service.

13.2 Modifications

We may modify these Terms with 30 days' notice. Continued use after modifications constitutes acceptance.

13.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

13.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights at any time.

13.5 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control.

14. Contact Information

For questions about these Terms, please contact us at:

Email: support@clef-note.com

By using ClefNote, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.